Terms and Conditions of Sale detailed below between you and Exclusive Watches Kenya that governs your access to and use of the Exclusive watches service as a purchaser of goods from us. Please review this entire Terms of Service before purchase.
Definitions
The following defined terms appear in this Terms and Conditions.
• “You”, “you” or “Buyer”: A Customer that applies to, or registers to use, or uses, the service to make purchase and Item.
• Customer: A person that make a purchase on our webiste.
• Payment Mode: The means through which a Customer choose to make the purchase.
• Payment Transaction: The processing of a payment through the Service that results in the debiting or charging of the Purchase Amount to a Buyer’s Payment mode and the crediting of funds to a Seller.
• Product: Any good that is listed for sale on the website.
• Purchase Amount: The amount of a Payment Transaction to pay for a Product, and any related fees, taxes or shipping charges, as applicable.
• “We”, or “us”: Exclusive Watches Kenya.
Access to the Website
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with us by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
Product information
We takes great diligence when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given by the product manufacture.
Prices
The prices indicated on the website are shown in Kenya Shillings and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
Order Fulfillment
We will always endeavor to fulfill your order once completed promptly. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 3 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Shipping & Returns, the return postage will be covered by you. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
Payment Modes
We offer different options through which you can use to pay for your item. You can opt for cash on delivery if you live in Nairobi or Pesapal for mobile money and card payments. These payment option use advanced SSL encryption to keep your transaction secure and do not cost you anything to use We charged as the seller, you are not charged as the buyer, so you will not pay any extra for your order. You do not need to hold an account with Pesapal to use this methods of payment. Please refer to PesaPal for full terms and conditions of use.
Delivery & Payment
Your order will be delivered to the address you indicated when your order was placed. The products bought from us will be delivered to in a gift box, gift bag and a warranty card. For orders within Nairobi we will deliver using our own inhouse riders unless otherwise requested and be paid for on deliver. However, items to be delivered outside Nairobi will be sent using the most efficient courier service to your location, unless otherwise requested. The item must be paid in full before being dispatched and the courier cost is covered by the customer. We will do everything in its power to respect the delivery times agreed upon and we will always call you before coming. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Cash Reimbursements
We do not do cash refunds, unless in extreme situations. We will how ever do out best to compensate you with an item of similar value. If a more valuable item is selected, you can always top up the difference.
Feedback & Comments
Any opinions left on the Website by customers are screened and moderated by us . If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), we reserves the right to refuse or modify it.