Last Updated: July 2026
Welcome to Exclusive Watches Kenya. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. Acceptance of Terms
By using this website or purchasing products from Exclusive Watches Kenya, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.
2. Products
We strive to ensure that all product descriptions, images, specifications, colours and prices displayed on our website are as accurate as possible.
Please note that slight variations in colour may occur due to differences in screen settings or lighting during product photography.
We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice.
3. Pricing
All prices displayed on our website are in Kenyan Shillings (KSh) and are subject to change without prior notice.
Prices displayed at the time of purchase are the prices applicable to your order.
4. Ordering
Orders may be placed through:
- Our website
- Phone call
- Social media platforms
An order is considered confirmed once payment has been received or, for eligible Nairobi orders, once Cash on Delivery has been confirmed by our customer support team.
5. Payment
We accept the following payment methods:
- M-Pesa
- Debit & Credit Cards
- Cash on Delivery (Nairobi only)
Cash on Delivery (COD)
Cash on Delivery is available within Nairobi only and is subject to confirmation by our team.
Orders Outside Nairobi
For all deliveries outside Nairobi, full payment must be made before dispatch. Once payment has been confirmed, your parcel will be securely packaged and handed over to our courier partner for delivery.
6. Delivery
We deliver across Kenya.
Estimated delivery times are:
- Nairobi: Same day or next business day.
- Major towns: 1–3 business days.
Delivery timelines are estimates and may be affected by weather conditions, public holidays, courier delays or other unforeseen circumstances.
Once a parcel has been handed over to the courier company, we will provide shipment details where available.
7. Inspection Upon Delivery
Customers are encouraged to inspect their order upon delivery.
If you receive an incorrect item or a product that appears damaged during transit, please notify us as soon as possible so we can assist in resolving the issue.
8. Returns & Exchanges
Customer satisfaction is important to us.
Returns or exchanges may be accepted where:
- An incorrect item was delivered.
- The product has a verified manufacturing defect.
- The item arrived damaged during shipping.
Returned products must:
- Be in their original condition.
- Include original packaging and accessories.
- Not show signs of misuse or accidental damage.
Products damaged through misuse, neglect, modification or normal wear and tear are not eligible for return or exchange.
9. Warranty
Most watches sold by Exclusive Watches Kenya include a 12-month warranty against manufacturing defects.
The warranty does not cover:
- Accidental damage
- Water damage (unless the watch is specifically rated and used within its water resistance limits)
- Broken glass caused by impact
- Damage caused by misuse or negligence
- Normal wear and tear
- Battery depletion
Warranty coverage may vary depending on the manufacturer and watch model.
10. Free Lifetime Battery Replacement
Exclusive Watches Kenya offers FREE lifetime battery replacement for watches purchased directly from us.
This service covers battery replacement only and does not include repairs arising from accidental damage, water damage or other faults unrelated to the battery.
Customers may be required to present proof of purchase.
11. Product Availability
All products are subject to availability.
If an item becomes unavailable after an order has been placed, we will contact you to discuss:
- A suitable replacement
- Waiting for restocking
- A full refund
12. Cancellations
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation may no longer be possible.
Refunds for eligible cancelled prepaid orders will be processed using the original payment method.
13. Limitation of Liability
Exclusive Watches Kenya shall not be liable for indirect, incidental or consequential damages arising from the use of our products or services.
Our maximum liability shall not exceed the purchase price paid for the product.
14. Privacy
Customer information collected during the ordering process is used solely for processing orders, deliveries, customer support and improving our services.
We do not sell or knowingly share your personal information with third parties except where necessary to complete your order or where required by law.
15. Intellectual Property
All website content, including text, logos, graphics, images and designs, is the property of Exclusive Watches Kenya and may not be copied, reproduced or distributed without prior written permission.
16. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Any updates will become effective immediately upon publication on this website.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Exclusive Watches Kenya
📞 Phone / WhatsApp: +254 100 530 780 or 0722 530 780
📧 Email: info@exclusivewatcheskenya.com
🌐 Website: https://exclusivewatcheskenya.com
We appreciate your trust and thank you for choosing Exclusive Watches Kenya.